Return and Refund Policy

1. Overview

We strive to provide high-quality online courses that meet your learning needs. However, if you are not satisfied with your purchase, we offer a straightforward return and refund policy to ensure your satisfaction.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The request for a refund must be made within 3 days of the purchase date.
• The course content must not have been accessed beyond 20% of the total course material.
• Proof of purchase must be provided.

3. Non-Refundable Circumstances

Refunds will not be granted under the following circumstances:

• The refund request is made after 3 days from the purchase date.
• More than 20% of the course content has been accessed.
• The course was purchased during a promotional period or sale.

4. How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team at info@kgmediahub.com with your order details and reason for the refund request.
• Our team will review your request and respond within 5 business days.
• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

5. Partial Refunds

In certain situations, partial refunds may be granted (if applicable):

• If the course content has been accessed but not fully utilized.
• If there are technical issues that prevent you from accessing the course.

6. Changes to This Policy

We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.

7. Contact Us

If you have any questions about our return and refund policy, please contact us at info@kgmediahub.com.